AWS Certified Machine Learning - Specialty MLS-C01 — Question 343
Topic 1 · Question 343 of 369
A telecommunications company has deployed a machine learning model using Amazon SageMaker. The model identifies customers who are likely to cancel their contract when calling customer service. These customers are then directed to a specialist service team. The model has been trained on historical data from multiple years relating to customer contracts and customer service interactions in a single geographic region. The company is planning to launch a new global product that will use this model. Management is concerned that the model might incorrectly direct a large number of calls from customers in regions without historical data to the specialist service team. Which approach would MOST effectively address this issue?